Humans have their capacity and so do organisations, When you want to be available 24/7 for the business and you want it within budget, then you need chatbots. The first advantage of using chatbots is that the clients receive responses to their inquiries instantly, 24/7. This round-the-clock availability is a game-changer, especially in industries where customer inquiries can occur at any time, such as e-commerce, travel, and healthcare.